At our eBook service, we are committed to providing high-quality digital content and a seamless reading experience. This Refund Policy explains the terms under which refunds may be issued for purchases made through our platform.
1. Digital Products
All eBooks and digital content purchased through our service are non-tangible digital goods. Once an eBook has been downloaded, accessed, or delivered, it cannot be returned in the traditional sense.
2. Refund Eligibility
Refunds are considered only in the following cases:
Duplicate purchases made by mistake.
Technical issues prevent access to the eBook, and the issue cannot be resolved by our support team.
The wrong eBook was delivered.
Refunds are not available for:
eBooks that have been fully or partially downloaded, except in cases of technical error.
Change of mind or personal preference.
Problems caused by your device, internet connection, or third-party software.
3. How to Request a Refund
To request a refund, please contact our support team within 7 days of purchase using the contact information below. Include the following details in your request:
Your order number or receipt
The title of the eBook
A description of the issue you are experiencing
Our support team will review your request and respond within 3–5 business days.
4. Refund Process
Approved refunds will be issued to the original payment method used for purchase.
Depending on your payment provider, it may take 5–10 business days for the refunded amount to appear in your account.
5. Technical Support
If you encounter technical issues accessing your eBook, our support team will make every effort to resolve the issue before issuing a refund.